Customer expectations management to avoid exhaustion Written by Lyn R. | August 2025

Managing the customer’s expectations is very important

Customer expectations can cause unclear or unrealistic:

❌ Scope Creep (additional work outside the original agreement).

❌ Push at the last minute and the tension of the deadline.

❌ Difficulty saying no or payment.

❌ Emotional fatigue and exhaustion.

By identifying clear expectations early, you can reduce misunderstanding, improve customer relationships, and protect your work burden.